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January 19, 2007
American Fidelity to Use Encryption to Protect Customer Data
Protecting the privacy and security of confidential personal information has always been a priority at American Fidelity. In keeping with this commitment, American Fidelity will be further strengthening its protection of our customers’ confidential personal information through the use of encrypted e-mail. Beginning in January 2007, American Fidelity will encrypt all outgoing Internet e-mails that contain customers’ confidential personal information.
American Fidelity’s use of encrypted e-mail enables us to send quick, reliable communications while maintaining our commitment to protecting the confidentiality of customers’ confidential personal information.
What is encrypted e-mail?
Encrypted e-mail is scrambled by the sender's e-mail program, which renders it unreadable until it is descrambled or "decrypted" by the recipient. Unencrypted e-mail is similar to a postcard - the message can be viewed by anyone who picks it up. Encrypted e-mail is similar to a sealed letter -- the content cannot be viewed until the envelope is opened - except, in this case, the envelope has a lock on it to which only the recipient has a key!
How will American Fidelity’s use of encrypted e-mail impact recipients?
- Whenever American Fidelity transmits customer confidential personal information via Internet e-mail, the e-mail will include a message indicating that the content has been secured via encryption.
- Encrypted e-mails from American Fidelity will include instructions on how to decrypt the message for viewing - this will require the recipient to click on a hyperlink in the email and login to our Secure Web Delivery server.
- Anyone who receives an encrypted e-mail from American Fidelity will be able to securely send an encrypted reply.
Who can the recipient of an American Fidelity encrypted e-mail contact with questions?
Each encrypted e-mail from American Fidelity will include instructions on how to open the message and view the secure content. In the event a recipient receives an error message while in the process of trying to view an encrypted e-mail, the error message will provide guidance for troubleshooting the problem. In addition, you can send an email to the following address for further assistance: Security-admin@af-group.com.
For a more detailed explanation of our secured e-mail process you may download the instruction document in PDF format.
SOURCE:
American Fidelity eDirect®
American Fidelity Assurance Company
2000 North Classen Boulevard
Oklahoma City, OK 73106
Telephone: 1-800-654-8489
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