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1. What’s the
advantage of enrolling through the web-based
employee benefits enrollment system?
The web-based employee
benefits enrollment system is available
24 hours a day, 7 days a week and can be
accessed at your convenience. If you enroll
through the web-based employee benefits
enrollment system customer service assistance
is available during normal business hours.
2. How secure is
the online employee benefits enrollment system?
For security measures,
the online employee benefits enrollment
system observes the following practices:
- The online employee
benefits enrollment system uses Secure
Socket Layers (SSL) - 128-bit encryption.
This is a method for encrypting data between
our computers and yours so that no one
can intercept the transmission and "see"
the information you input in the online
employee benefits enrollment system.
- The servers supporting
the online employee benefits enrollment
system are located at a web hosting company
of the highest rating. They ensure that
no one has unauthorized physical access
to the servers; they ensure that no malicious
"worms" or "viruses"
can be loaded to the servers. We ensure
that no one but an authorized employee
with the appropriate security rights can
log into the servers.
- The online employee
benefits enrollment system sessions time-out
after 15 minutes. This ensures that if
you accidentally leave your computer on
and logged into the application, no one
can jump on and enter information into
the online employee benefits enrollment
system for you maliciously.
- Any information
for the online employee benefits enrollment
system is sent to benefits carriers or
your employer is in a HIPAA-compliant
format and is encrypted so that it cannot
be read by an unauthorized individual.
3. Why must I use
my social security number?
In many cases, the
online employee benefits enrollment system
uses social security numbers as a required
field and as one piece of information out
of two for login. This is standard practice
for an online employee benefits enrollment
system in that payroll deductions are based
off the information provided. In the absence
of another national unique identifier for
individuals, benefit administrators must
rely on SSN.
4. I accidentally
logged out of the online employee benefits
enrollment system, what now?
You should be able
to log back in to the online employee benefits
enrollment system using your current Login
ID and Password. No information has been
changed or lost. You may begin again in
the online enrollment system right where
you left off.
5. What browsers
can I use to do my benefits enrollment online
with the online employee benefits enrollment
system?
The currently supported
browsers for using the web-based employee
benefits enrollment system include:
• Netscape 7.x
and higher
• Internet Explorer
5.5 and higher
• Mozilla Firefox
1.0 and higher
• Safari 1.0 and
higher
• Opera
It is also important
when you are in the web-based employee benefits
enrollment system not to use the buttons
on the tool bar to go back, go forward,
or refresh because it could cause a system
error, which could result in losing information
you have already entered. Instead, use the
internal navigation buttons (e.g., select,
submit, back, continue, etc.) to move from
one page to another. Also, be sure to scroll
down to the bottom of the page.
6. How do I change
the resolution of my monitor so the web-based
employee benefits enrollment system pages
will fit correctly on my screen?
If your computer is
running Microsoft Windows (e.g. 2000, XP),
follow these steps:
- Print this page
to refer to during the process of changing
the monitor resolution and number of colors.
- Click the "Start" button at
the bottom left hand corner of your screen.
- Choose "Settings" and then
"Control Panel".
- The Control Panel will be displayed.
- Double-click on the "Display"
icon
- The "Display Properties" window
will appear.
- Click on the "Settings" tab
near the top of the window.
- One section of the window is labeled
"Desktop Area". Within this area,
ensure that the resolution is set to at
least 800 by 600 pixels, a higher setting
would be even better. To increase the resolution,
move the slider control towards the "More"
label.
- Click on the "OK" button to
establish the new settings.
- You may be asked to reboot your computer
to establish the new setting. Click "OK"
and your computer will restart with the
new resolution.
7. Where can I go
for more news and information about AFA?
For more information
about American Fidelity eDirect™, click
here. American Fidelity eDirect powers
the web-based employee benefits enrollment
system.
8. If I can’t
supply the information requested during
the process of online employee benefits enrollment system can I stop the benefit enrollment
process and continue later?
Yes, if you find at
any point that you need to end the enrollment
process to get information that you are
unsure of, you may end the session on teh
online employee benefits enrollment system
and return to the online employee benefits enrollment system at another time.
9. Will I need any
special software when using the online employee benefits enrollment system ?
Some enrollment material
on the online employee benefits enrollment system may be in Portable Document Format
(PDF) which must be viewed through the use
of Adobe® Reader™. This software
program allows you to view brochures and
other materials exactly as they appear in
paper format. If you don’t already
have a copy of this software on your computer,
you may download this free reader before
you begin your enrollment. To access the
reader simply enter: www.adobe.com, and
click on the icon that says “Get Acrobat
Reader”. Then follow the directions
given. Once you complete the install process,
return to the online employee benefits enrollment system
10. Help with JavaScript
If nothing happens
when clicking on some links in the online employee benefits enrollment system, it might
be that JavaScript is turned off or your
browser does not support JavaScript. Follow
these directions to turn one JavaScript
for use on the online employee benefits enrollment system:
Internet Explorer
and JavaScript:
Note: If you are
using Microsoft Internet Explorer, JavaScript
is enabled automatically. If JavaScript
is not working in Internet Explorer you
have an outdated version and you need
to install a newer version. Internet Explorer
is available as a free download at www.microsoft.com.
Mozilla Firefox:
On the menu-bar click
on "Tools"
Click on "Options"
Click on "Web
Features"
Make sure that "Enable
JavaScript" is checked
Click the "OK"
button
Netscape Communicator
and Netscape 7.x:
On the menu-bar click
on "Edit"
Click on "Preferences"
In the box that reads
"Category:" click "Advanced"
Make sure that "Enable
JavaScript" is checked
Click the "Ok"
button
Netscape Navigator:
On the menu-bar click
on "Options"
Click on "Network
Preferences"
Click on the "Languages"
tab
Make sure that "Enable
JavaScript" is checked"
Click the "Ok"
button
If you do not see an
"Enable JavaScript" checkbox,
then the version of Netscape that you are
using does not support JavaScript and you
will need to download or purchase a current
version.
11. About Cookies
Cookies are very tiny
text files that are stored on your computer
when you visit certain web pages that record
your preferences. Our online employee benefits enrollment system uses cookies to keep track
of your progress through the online employee
benefit enrollment. Cookies cannot harm
your computer and they do not contain any
personal or private information. You must
accept cookies to use the American Fidelity
eDirect™ online employee benefits enrollment system .
Here are basic instructions
for turning cookie support on in the major
browsers. For all other browsers please
consult your documentation or online help
files. If you do not know your browser version,
click on help and then click the About...
option.
Microsoft Internet Explorer 6.0
Select Tools -> Internet Options and
click on the "Privacy" tab.
Click on the vertical slider and drag
it to any position except 'Block All Cookies'
then click the 'AK' button at the bottom
of the form.
Microsoft Internet Explorer 5.0
Select Tools -> Internet Options and
click on the "Security" tab.
The default selection, "Medium",
supports cookies, but you can click on
the "Custom Level" button to
check. Scroll down until you see the word
"Cookies" and verify that the
radio button next to "Enable"
is selected in both options.
Microsoft Internet Explorer 4.0
On the PC select View -> Internet
Options and click on the "Advanced"
tab. Scroll down until you see the word
"Cookies" and verify that the
radio button next to "Always accept
cookies" is selected.
Microsoft Internet Explorer 3.0
Choose View -> Options and click on
the "Advanced" tab. Make sure
that "Warn before accepting a cookie"
is unchecked.
Mozilla Firefox:
By default Firefox accepts all cookies.
If you want to gain more control over
what cookies are stored, follow these
instructions:
Select Tools -> Options and Click
the Privacy panel and then click on the
Cookies label. Make sure the "Enable
Cookies" box is checked.
Netscape Communicator and Netscape
7.x:
Choose Edit -> Preferences and click
on the "Advanced" option. Select
the radio button next to "Accept
all cookies" and click "OK".
Netscape Communicator 4.0
Choose Edit -> Preferences and click
on the "Advanced" option. Select
the radio button next to "Accept
all cookies" and click "OK".
Netscape Navigator 3.0
Open "Network Preferences"
under Options. Next click on the "Protocols"
tab and ensure that the box next to "Accepting
A Cookie" is unchecked.
We hope your experience
with our online employee benefits enrollment system is pleasurable.
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